The customer experience centre will showcase innovative technologies to new and existing customers
Manned by a compact, elite team of scientists and engineers, this new facility will work on the skill development of Indian scientific fraternity by conducting world class training programs. The customer experience centre will showcase innovative technologies to new and existing customers.
Highlights of the new 46,000 square feet facility include:
a. Pipette calibration facility accredited by National Accreditation Board for Testing and Calibration Laboratories (NABL)
b. NABL certified workshop for calibration services for temperature, speed and time
c. State-of-the-art laboratory and training facility
d. 10,000 square feet of warehouse and a private bond store to deliver products even quicker to our customers
Mr Thomas Bachmann, chairman and CEO of the Eppendorf Group said, "One of the cornerstones of our business strategy is to strengthen our global market position through targeted investments in both our sales structure and expansion of our training and service portfolio. Entering new product categories such as the Eppendorf Cell Culture Consumables are opening up new application areas and access to new customer groups. The new facility in India will be an important factor in these new product initiatives."
Mr Vancheeswaran Sankaranarayanan, managing director and CEO, Eppendorf India said, "During the decade-long presence of Eppendorf in India, we have extended significant support to the life sciences and biotechnology industry in India. Our dominant market position in India demonstrates the superiority of our products and underscores the importance of our training and service workshops extended to the clients' R&D scientists continuously. With continually increasing demand for our premium products and services in India, Eppendorf India will work to increase considerably our customer-focused initiatives with our new Customer Experience & Training Centre."