AIIMS launches an IVRS appointment system

Patients can now book an appointment using the interactive voice response system anytime from their phones

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Initially, it will be available in 14 Indian regional languages

AIIMS has launched a Patient Appointment System over Nuance ASR (Automatic Speech Recognition) based IVRS (Interactive Voice Response System). This is to resolve the issue of patients waiting for a lontime to get an appointment as huge patient turnouts make the waiting queues very long, extending the availability of a doctor upto 2 months. This becomes even more difficult for patients who travel from different parts of the country to seek medical care.

Using the technology patients can get an appointment with all departments, from their homes.

Currently, the solution is envisaged to be available in 14 Indian regional languages and will be extended to other Asian languages to facilitate patients from other countries.

 

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