The one-hour webinar was hosted by Mr Scott Harrison, CrossLab marketing manager for Agilent's Laboratory Productivity Solutions Group. The focus of the seminar circled around instrument services, compliance and Laboratory Business Intelligence (LBI).
In his presentation, Mr Harrison stated that productivity and efficiency is a balancing act. "We want to keep scientists focused on science and not managing their instruments in the laboratory. Thus, scientists can focus on what they have been hired to do," he added.
He expressed, "We've unique tools for monitoring to see how your tools and instruments are being used, and enable better control over the instruments that you own. We take the necessary data and integrate them making sure the instruments you have produce great benefits for your company. We work with our customers on a regular basis. We combine all our capability into one single package and give a consolidated and integrated service."
Talking about laboratory productivity services, Mr Harrison said, "This is not a new concept. But it has been going on in the Europe and US for a long time. However, it is gaining traction in Asian countries and we see a lot of customers taking interest across the globe for these services."