Wakefield, director, Malvern Aimil Instruments, Mumbai
In May 2008, UK-based Malvern Instruments and Aimil,
Malvern's long-term distribution partner in India, joined hands and
established a new company, Malvern-Aimil Instruments. Together, the
companies have built a strong reputation for the supply and support of
systems for particle characterization, rheological measurement and
chemical imaging, to a wide range of sectors including life sciences.
The joint entity also provides training and application support to the
Indian biopharmaceutical industry. In an exclusive interview with
BioSpectrum, Stuart Wakefield, director of Malvern Aimil Instruments,
tells us about the company's investment plans for India.
How favorable is the
Indian life sciences market for Malvern Aimil Instruments?
Indian life sciences market is very favorable for Malvern Aimil
Instruments. Biotechnology is relatively a new sector in India, which
is growing rapidly; and that creates more demand for different
measurement technologies. Malvern has an important role to play in
fulfilling this demand.
In the life sciences market, there is a pressing requirement for
protein characterization tools. Malvern Aimil Instruments offers a
range of solutions, based on systems that can be configured to meet the
special requirements of laboratories. These include the Zetasizer
family, which uses dynamic and static light scattering to measure size
and molecular weight; and the full range of Viscotek advanced size
exclusion chromatography (SEC) systems and detectors. These are used
for the rapid, reliable characterization of both molecular weight and
Could you elaborate
on some of the achievements of Malvern in India?
The inauguration of the third Center of Excellence in India on February
10, 2010 has been a major milestone for Malvern in India. Located in
New Delhi, and designed to serve customers in the north and northeast
regions of the country, the new Center of Excellence houses
laboratories that are equipped with a range of Malvern systems, and
staffed with a full-time applications team. The team provides
demonstration; deliver training, applications and technical support;
and undertake sample analysis.
Direct support for Viscotek GPC/SEC systems in India is provided as a
result of Malvern's acquisition of Viscotek in 2008. Our investment in
underlines our objective to offer exemplary customer support across the
globe. The new center enables us to deliver increasingly local support
to our customers in India, effectively and in a timely manner. We make
sure that all the users of our systems enjoy the same consistently high
levels of support from all across the world.
With respect to company growth, despite 2009 being a challenging year
in many ways, globally, from sales perspective, Malvern has had a best
year ever. The response to the joint venture, Malvern Aimil
Instruments, has been extremely positive, and has even exceeded
What are the major
areas of focus for Malvern Aimil Instruments in India?
Malvern aims to strengthen its base in providing tools to life sciences
companies for R&D and manufacturing in India. We would like the
country's industrial and research communities to get the same benefits
that other global customers are getting from Malvern, and we are
working hard to achieve this.
The wide range of material characterization offering of Malvern allows
it to focus on all major areas of the life sciences sector. For
nanomaterial characterization, the Zetasizer family and Viscotek
advanced SEC systems find application across a range of sectors; but
are particularly valuable for protein characterization, and in the
development of drug delivery systems.
What are the future
plans of Malvern and what are the new products in the pipeline?
Malvern systems are used in many areas of science and technology, with
increasing application of nanomaterials, smart coatings, new methods of
delivering drugs and high-tech building materials. The unique
combination of materials characterization techniques that Malvern
offers, has a valuable contribution to make, in driving progress and in
increasing manufacturing productivity.
In addition to launching new products, the company continues to focus
on developing new ways to support customers. While the right products
are clearly essential, it is increasingly a company's ability to
communicate and deal efficiently with customers to make a difference.
Malvern's service and support is unrivaled and distinctive, and we will
continue to invest in upgrading our services.
How do you think the
launch of the Center of Excellence in New Delhi will contribute to the
growth of Malvern?
As mentioned, the opening of the Center of Excellence has been a key
achievement for Malvern in the last year. The center has a major
role to play in Malvern's support infrastructure in India; and it also
ensures that users of our system take advantage of the global quality
standards offered by Malvern. The center gives Malvern a unique
position in terms of support capability within the region, and is
already clearly appreciated by our customers.
What are the future
plans of the company in India?
The growth of Malvern Aimil in India is likely to reflect Indian
government's projections for growth, with increasing sales in a number
of sectors. The successes of Malvern Aimil and the growing number of
Malvern customers in India, are fueling the need for more training,
support, and facilities for delivering fruitful results. The new Center
of Excellence underlines our commitment to ensure that we have the
adequate infrastructure and expertise in place, to fulfill all the
needs of our customers. We will continue to invest more, to enhance
delivery of high level service in every aspect of customer needs.
An area of major investment in recent years has been the Malvern
Instruments' website, which is packed with information and educational
materials, accessible to customers and non-customers alike.